Cancellation and Refund Policy

At Prerna Infotech, we strive to deliver high-quality IT products and services through SolvifyHub. This Refund Policy outlines the circumstances under which refunds may be granted and the process for submitting a refund request. By using SolvifyHub, you agree to the terms of this policy.

1. Eligibility for Refunds

• Request is submitted within 7 days of the transaction.
• Product or service is defective or not as described.
• Technical issues prevent access and cannot be resolved promptly.
• Custom development is canceled before substantial work starts.
• Service outage disrupts experience for an extended time.

2. Non-Refundable Situations

• Product or service has been downloaded, accessed, or significantly used.
• Delays caused by the user's failure to provide required information.
• Service has been completed as agreed.
• Dissatisfaction based on personal preference not related to quality or function.
• Customer fails to meet refund eligibility criteria.

3. Process for Requesting Refunds

To request a refund:

• Email our support team at [email protected] within 7 days.
• Provide your order ID, purchase date, and explanation of the issue.
• We will evaluate your request and respond within 5–7 business days.

4. Refund Approval

• Approved refunds will be made to your original payment method.
• Processing typically takes 3–5 business days, depending on your payment provider.

5. Cancellations

• Requests made within 7 days of the order may be accepted.
• No major part of the service should have been used or delivered.
• Custom development projects can be canceled if no milestone is reached.

6. Issues with Products or Services

If you encounter:

• Defects in digital products
• Errors in services
• Delays or deviations in custom development

Please contact us. We’ll evaluate and may offer a fix, replacement, credit, or refund.